No call centres and no scripts — describe what happened and you'll get straight answers about what's recoverable, what it costs and how to get the device to us.
Tell us about the device and what happened — we reply the same working day.
An engineer will call you back the same working day (Mon–Fri 9:00am–5:30pm). If it's urgent, call 0800 689 0668 now.
Mon–Fri 9:00am–5:30pm — straight through to the lab, free from mobiles and landlines.
Oxford Data Recovery
John Eccles House, Oxford Science ParkPost or courier, tracked and insured. Mark it for the attention of Oxford Data Recovery and include your name and number.
Sending a drive from a computer, laptop, Mac or server? Please remove the internal drive first and send us just the drive — we don't remove internal drives. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs).
Print the booking-in & shipping form, fill it in, and include it in your package so we can log your device the moment it arrives.
↓ Booking-in & shipping form (PDF)
↓ Terms & conditions (PDF)
Use the free online diagnostic — pick your device, describe the fault, and we'll tell you what's recoverable before you send anything.
Server, RAID or NAS down? Say it's business-critical when you call — we prioritise the diagnostic and can arrange same-day courier collection.
Start with the free diagnostic — it costs nothing and tells you exactly where you stand.