Failed hard drive, dead SSD, broken RAID or a memory card full of photos that vanished: our engineers recover it. There's a free diagnostic on every device, one fixed quote, and in most cases you only pay if we recover your data.
Get a quote by phone or with the free online diagnostic, send in your device, and receive an engineer's diagnosis and one fixed price, then decide.
Never pay to find out. The diagnostic is always free, and the quote is fixed before any work starts; see our data recovery prices.
Whether it's a snapped USB stick or a multi-drive enterprise array, choose your device for details, or call and describe what happened.
If your hard disk drive is making ticking noises, takes ages to start up or…
A failing SSD makes no sound at all; it simply isn't there the next time you boot…
NVMe sticks are the fastest consumer storage ever sold, and also the most abrupt…
One minute the card holds a christening, a wedding or a whole Cotswold shoot; the…
The thesis, the payroll, ten years of family photographs, all carried on a USB stick…
Laptops die at the worst moments: dead at the power button, looping on the maker's…
The tower that has stored every family photo since the London Olympics, the…
A grey screen that never moves on, a folder icon flashing its question mark, a…
MacBook Air and MacBook Pro computers tend to fail quietly; sometimes they will just…
It's Sod's law of storage: the disk holding the only copy is always the one that…
The quiet box on the shelf held the company files and the family archive, until a…
The camera captured everything, but then the recorder died, the loop recorded over…
The array had been running degraded for months, then the second disk died twenty…
When shared storage fails, all the servers that were using it go down as…
You come in to find all of your documents with an unusual extension and a ransom…
A blue screen asking for 48 digits that nobody ever wrote down, sitting between a…
The laptop came back suspiciously clean, the leaver started with a rival on Monday…
Call 0800 689 0668 or use the free online diagnostic tool to tell us what has happened.
Once you have your quote, send it tracked and insured to our lab in Oxford, or hand it in at reception, Monday to Friday, 9am to 5:30pm, no appointment needed.
Within 2 working days of arrival, you'll know the fault, what can be recovered and the fixed price.
Approve the quote and your recovered files come back to you on an encrypted drive.
Most customers get a quote first, by phone or with the free online diagnostic, and then post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive (from a server, every disk, each labelled with its bay), as we don't offer a drive-removal service. We don't recover storage soldered to a motherboard (for example T2 and Apple Silicon Macs and some thin laptops), only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Once the packaging is marked for the attention of Oxford Data Recovery, we will ring you as soon as we have worked out what is wrong with your media.
Unsure of what to send? Contact us by phone before sending anything, on 0800 689 0668, or use the free online diagnostic to help work out what you need to do next.
"External drive with 12 years of family photos stopped being detected. Posted it Monday, had the diagnosis Wednesday, everything back the following week. Worth every penny."
Rachel T · Chippenham"Our office NAS dropped two drives and the IT company said it was gone. These guys rebuilt the array and recovered the lot — invoices, CAD files, the works. Business saved."
Mark H · Marlborough"Dissertation on a snapped USB stick two weeks before the deadline. They repaired the connector and emailed to say it was all there. Fast, honest and clearly explained."
Amy W · CirencesterWe offer a post-in service covering Swindon and the surrounding towns, from HDD recovery in Swindon town centre to laptop recovery across Wiltshire, and for any other part of the UK we use tracked next-day post. If your business has been affected, read about disaster recovery services in Swindon.
You get a free diagnostic and a fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.