A plain language, easy to read summary of the information we collect, why we collect it and what protection is in place for the data on your device. This was last updated in August 2026.
Swindon Data Recovery offers data recovery services in Swindon, throughout Wiltshire and across the rest of the UK. All recovery work is carried out at our secure receiving lab based at John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford, OX4 4GP. If you have any questions about anything in this policy, contact us by phone on 0800 689 0668 (Monday to Friday, 9am to 5:30pm).
Whenever you complete our enquiry form or free diagnostic form, we capture your name, telephone number, email address and the description you give of your device and fault. This information is used only for responding to enquiries, providing diagnostics and quotes, and managing your recovery job. None of your personal details will be sold or shared with any outside parties for marketing, and Swindon Data Recovery does not do any marketing of its own either.
All devices sent to us are checked in to our secure lab and only handled by our engineers. Data that has been recovered is placed onto encrypted media, which is returned to you. Once you tell us you have safely got your files back, our working copies are securely erased. We don't browse, use or disclose the contents of your device, except where that's needed to complete the recovery you asked for or where the law requires it.
Enquiry details are kept for as long as we need them to handle your job and for our normal business records. Working copies of recovered data are erased once you have confirmed you safely received the files, typically within 14 days of their return.
Under UK GDPR you have the right to ask for a copy of the personal information we hold about you, to have it corrected, or to have it deleted if we no longer need it. Please call us on 0800 689 0668 and we will deal with your request promptly. If you are unhappy with how we handled your information, you can also complain to the Information Commissioner's Office (ico.org.uk).
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