Devizes is a proper working market town, with a brewery, a canal staircase and a wide area of countryside around it, and when people there have a failed drive they can post it to us and get a straight answer within 2 working days.
Every Devizes customer receives a free diagnostic. Each quote is fixed and given before any work is done, and in most cases you only pay if we recover your data.
Devizes is as varied in its computer failures as the town itself, with back-office computers and tills from traders around the Market Place, laptops from people working from home in Nursteed and Roundway, and photos of the canal (the Caen Hill flight fills a memory card faster than nearly anything else). Farm-office PCs in the Vale of Pewsey hold accounts and records that exist nowhere else. Wherever in SN10 you live or work, what these all have in common is how far they are from specialist help, and that is the problem the postal service solves.
Get a quote first, by phone or with the free online diagnostic. Once you've got it, a single trip will get things underway. Wrap the bare drive or card (in bubble wrap, for example), take it to the post office in the centre of town and send it tracked, and it should arrive at our Oxford lab the next working day: Oxford Data Recovery, John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford OX4 4GP. An engineer will look at it within 2 working days of it arriving and then ring you with the fault, the chances of success and one fixed price, all before you have to decide anything.
In terms of pricing, there are always set rules that decide what you pay, regardless of how anyone may feel about it. For logical recoveries, in most cases you only pay if we recover your data. In cases of physical, electrical or water damage (where repair-bench work is needed) you pay half of the quote upfront and the balance only if we recover your data. Forensic-class jobs, including disks from DVR recorders, are paid upfront in full once you accept the fixed quote. We also do not recover data from phones, tablets or soldered-down storage. Your recovered files will come back to you on a new encrypted drive, sent by tracked post directly to your door, and any questions before you pack anything can be asked over the phone on 0800 689 0668.
Most customers start by getting a quote first, by phone or with the free online diagnostic. Once they have the quote, they post or courier their media to us.
Sending a drive from your computer, laptop, MacBook, iMac, CCTV/DVR or server? If you are sending an internal hard drive or SSD please take it out and send the drive on its own to us (from a server that means every disk, each labelled with its bay). This is because we do not provide a drive removal service. We cannot recover storage that has been soldered onto the motherboard (T2 and Apple Silicon Macs and some thin laptops, for example) so only drives that can be removed can be sent to us. If you are unsure of the type of drive you have, call us before sending.
↓ Print the booking-in & shipping form (PDF)
Please mark the package for the attention of Oxford Data Recovery so that we can ring you once your media has been diagnosed.
Are you still unsure about what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote and in most cases you only pay if we recover your data. You can start now or call the freephone.