Four quick steps: device, manufacturer and symptom, then an instant engineer's read-out of the likely fault, what to do right now and the typical turnaround. Leave your details and an engineer will confirm it personally, ASAP.
The diagnostic is always free, both online and on the bench. You only ever pay a fixed quote you've approved, and in most cases only if we recover your data.
Your exact quote is confirmed in writing once the free diagnostic is finished, so it costs nothing to find out. For logical recoveries (deleted, formatted or corrupt data), in most cases you only pay if we recover your data. Drives with electronic, mechanical, physical, water or fire damage need invasive work, so 50% of the quote is payable upfront, with the balance only if we recover your data. This is always set out in writing before anything is touched.
Once you've had your quote, post to: Oxford Data Recovery, John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford, OX4 4GP, marked for the attention of Oxford Data Recovery. Downloads: ↓ shipping form (PDF) · ↓ terms & conditions (PDF)
Leave your details and an engineer will call you back ASAP with the next steps and honest odds, with no obligation.
An engineer will review it and contact you back ASAP. Ready to send the device already? Post it to John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford, OX4 4GP, marked for the attention of Oxford Data Recovery.
Would you rather talk it through? Call 0800 689 0668 (Monday to Friday, 9am to 5:30pm), as describing the fault over the phone works just as well.
Most jobs fall into one of three fixed bands, and the price follows the device, not the panic. You get one fixed figure in writing after the free diagnostic. For logical recoveries, in most cases you only pay if we recover your data; drives with electronic, mechanical, physical, water or fire damage need invasive work, so 50% of the quote is payable upfront, with the balance only if we recover your data (see below).
USB sticks and memory cards: SD, microSD and CF.
A single hard drive or SSD, internal or external, from a laptop, desktop or Mac.
RAID, NAS and servers, imaged and rebuilt drive by drive and priced to the job.
CCTV / DVR recorder drives are a fixed £400 + VAT, and a standard forensic investigation is £800 + VAT, both paid 100% upfront once you accept the fixed quote (larger cases are scoped and quoted in writing). For logical recoveries, in most cases you only pay if we recover your data: that covers deleted, formatted or corrupt data, or a healthy drive the system just can't see. That does not apply to drives with electronic, mechanical, physical, water or fire damage. Those need invasive work, such as a new PCB or controller, head or motor repair, NAND chip-off or firmware and service-area access, so 50% of the quoted price is payable upfront for the donor parts and lab time, with the balance only if we recover your data. Exceptional cases (badly burnt boards, snapped media and large multi-disk rebuilds) cost more and are always quoted in writing first, after the free diagnostic.
When your device arrives, it gets a proper engineering assessment, not a five-minute software scan. Within 2 working days you'll know:
Electrics first: the board, bridge and power rails are tested, and the drive's unique ROM is confirmed safe.
The mechanics (heads, spindle motor and platter surfaces) are judged before the drive is put under any strain.
The firmware layer is inspected on the PC-3000 bench: the service area and translator, where faults hide from software.
A measured read test on hardware imagers establishes how much of the platters or NAND will actually give up data.
The file system is mapped: what survived, what's damaged, and which of your real files and folders can come back.
A single figure for the recovery, priced on the actual fault. Say yes or no, and you owe nothing whichever you choose.
Most customers get a quote first, by phone or with the free online diagnostic, and then post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive (from a server, every disk, each labelled with its bay), as we don't offer a drive-removal service. We don't recover storage soldered to a motherboard (for example T2 and Apple Silicon Macs and some thin laptops), only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Oxford Data Recovery and we'll ring you as soon as we've diagnosed your media.
Not sure what to send? Ring 0800 689 0668 first or use the free online diagnostic.
Get a quote first, by phone or with the free online diagnostic, then pack the device carefully, include your name and number, and post it tracked and insured.