No call centres and no scripts. Tell us what has happened to your device and you will receive straightforward information about what data can be recovered, the cost involved, and how to get your device to us.
We would like to know about your device and what went wrong; we will reply within the same working day.
An engineer will call you back the same working day (Mon–Fri 9:00am–5:30pm). If it's urgent, call 0800 689 0668 now.
Monday to Friday, 9am to 5:30pm, with direct access to the laboratory, and calls are free from both landlines and mobiles.
Oxford Data Recovery
John Eccles House, Oxford Science Parkwww.oxford-datarecovery.co.uk
Get a quote first, either over the phone or with the free online diagnostic tool, then post it or send it by courier with tracking and insurance. Be sure to mark the parcel for the attention of Oxford Data Recovery, along with your name and contact number.
Sending a hard drive from a computer, laptop or Mac? Get a quote first. Remove the internal hard drive from your device and post only the hard drive to us, since we do not remove internal hard drives. If the drive comes from a server, take all the disks out of the server and label each disk with its bay. We cannot recover data stored on storage soldered to the motherboard (for example, Apple Silicon Macs).
After getting your quote, please print the booking-in & shipping form, fill it in and put it in your package so that when your device arrives at our lab we can log it straight away.
↓ Booking-in & shipping form (PDF)
↓ Terms & conditions (PDF)
Please try our free online diagnostic: select your device type, explain the problem and we will tell you what data can potentially be recovered before you send anything.
If your server, RAID or NAS has failed, tell us that it is business-critical when you contact us so we can put the job at the front of our diagnostic queue. When you call, we will give you guidance on how to take the drives out, label each drive by bay and pack them up (if you can't get your NAS disks out, just send the NAS). There is no collection service; once you have your quote, post the drives to us tracked and insured, or hand them in at the Oxford lab's reception, Monday to Friday, 9am to 5:30pm, no appointment needed.
Start off with our free diagnostic service, which costs you nothing and gives you a clear picture of where you stand.