Five minutes off the M4 and ten from the western edge of Swindon, Royal Wootton Bassett is a town full of commuters who travel into Swindon each day. When their laptops, drives or NAS boxes fail, they simply send them to us in the post instead.
A free diagnostic is carried out for all customers in Royal Wootton Bassett. As well as this, a fixed quote will be provided before any work is undertaken, and in most cases you only pay if we recover your data.
Royal Wootton Bassett is a commuter town, and the whole place runs on commute times. Every morning the traffic builds in SN4 and heads towards the business parks in Swindon and the motorway, and the town's storage failures follow the same working rhythm: laptops which carry the week's work between the office and the kitchen table, external drives storing backups for small home-based businesses, NAS boxes in the units on Interface Business Park, and family PCs that finally refuse to start. The town's data is working data, and the service has been set up so it can be recovered without anyone needing to take a day off work.
The lab is closer than people expect, less than an hour away in Oxford via the A420. However, the parcel can make the trip so you do not need to travel. Get a quote first, either by phone or with the free online diagnostic, then send it tracked to Oxford Data Recovery, John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford OX4 4GP, and the parcel will arrive the next working day. Alternatively, you can deliver it yourself to reception at John Eccles House, Monday to Friday, 9am to 5:30pm, no appointment needed.
Each device receives the same attention: a free diagnostic within 2 working days of it arriving, then one written, fixed quote before any work starts. For logical faults, in most cases you only pay if we recover your data. For repair bench cases (dropped, water-damaged or electrically damaged drives), half of the quoted amount is paid upfront, with the balance only if we recover your data, and the forensic band is paid upfront once you accept the fixed quote. We do not handle phones, tablets or soldered storage. Everything else starts with a call to 0800 689 0668.
Most customers get a quote first, by phone or with the free online diagnostic, and then post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive (from a server, every disk, each labelled with its bay), as we don't offer a drive-removal service. We don't recover storage soldered to a motherboard (for example T2 and Apple Silicon Macs and some thin laptops), only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Oxford Data Recovery and we'll ring you as soon as we've diagnosed your media.
Still not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.