These are the responses we give to callers from Swindon over the phone every week, written down clearly by our engineers with no technical jargon, no affiliate links and no sense of false urgency.
Before you decide to throw away an external hard disk that has stopped working, run through the basic troubleshooting steps. Try plugging it into a different USB socket, use a new cable, and have a look at it with Disk Management or Disk Utility. Our article will tell you which of these options are safe and when to pass the drive over to us.
Read the guide →If a camera tells you that the memory card needs formatting, please don't format it, as most of the time the pictures are still there. In our article we cover the safe tests to try and how we can recover your images from a faulty memory card.
Read the guide →Should you pay the ransom? No. In this article we explain where you might find some or all of your data after an attack, and how to search for a free decryption program.
Read the guide →What should data recovery cost in the UK in 2026? In our article we discuss the four fault levels used to work out the cost, give some guidelines on what prices are reasonable, and set out three questions that help you spot pricing tricks.
Read the guide →Data recovery gets files off dead hardware, while disaster recovery keeps a business running. We outline which one you need in Swindon, when you need both, and what you should do first.
Read the guide →How to factory reset a Mac properly: back up, sign out, then Erase All Content on newer Macs or Disk Utility on older Intels, and what a reset won't undo.
Read the guide →You will receive the diagnostic for nothing and this will be given to you within two working days after we have received your unit, and the quote you get will be one fixed price. With logical faults, in most cases you only pay if we recover your data. To start, please either submit your enquiry on our website or contact us using our freephone number.