The answers we give Swindon over the phone every week, written down properly — by engineers, minus the jargon, the affiliate links and the invented urgency.
The observation-first method for a vanished drive — which checks are harmless, which Seagate and WD quirks mislead people, and the point where the lab takes over.
Read the guide →Why the formatting prompt is a trap, the five-minute tests that risk nothing, and how sector-level imaging brings a corrupted card's photos home.
Read the guide →Where files survive an attack, how to check for a free decryptor, the first-hour containment moves — and why no ransom gets paid, ever.
Read the guide →The four fault tiers that set every price, 2026 market rates, three questions that expose pricing tricks — and what no fix, no fee has to mean.
Read the guide →IT disaster recovery and data recovery are different trades — which one a Swindon firm needs mid-incident, and the four habits that cancel most disasters.
Read the guide →Back up, sign out, then wipe — the correct order for Apple Silicon, T2 and Intel Macs, and the honest truth about what a reset leaves behind: nothing.
Read the guide →Free diagnostic inside 2 working days of arrival, one fixed quote, no fix no fee on logical faults — start online or ring the freephone.