Malmesbury, England's oldest borough, is now one of its most engineered corners, and it is home to a lot of very technically minded residents who, along with their neighbours, send us the storage that their work and memories rely on.
Free diagnostic for all Malmesbury customers. We provide a fixed price quote before doing any work, and in most cases you only pay if we recover your data.
Malmesbury combines twelve hundred years of history with a present that is unusually technical. The abbey town sits where the River Avon forks and has the Dyson campus on its doorstep, which has filled SN16 with designers, software people and technicians whose home setups resemble mini-labs, with NAS units, RAID enclosures and multi-disk backup systems. And just like any other equipment, when these fail, they fail. Add the independent shops on the High Street and the photographers on the Cotswold edge, and Malmesbury sends us all sorts of hardware to recover, from a single SSD to an eight-bay array.
Distance is irrelevant. Once you have a quote, by phone or with the free online diagnostic, tracked post from Malmesbury reaches our Oxford location the next working day: Oxford Data Recovery, John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford OX4 4GP. Multi-drive systems come the same way. You take every disk out of the system, label each one with its bay position, and pack them together without the enclosure. The free diagnostic takes place within two working days of the drives arriving, and the fixed, written quote that follows is entirely yours to refuse.
Customers who enjoy technical information want the terms spelled out as clearly as possible. On a logical recovery, in most cases you only pay if we recover your data. With damage cases (mechanical failures, electrical issues, water or fire) you pay half of the quote upfront before we start the repair-bench work, with the balance only if we recover your data. Ransomware, CCTV and BitLocker cases fall into the forensic band and are paid upfront in full once you accept the fixed quote. We do not work on phones or tablets, or on storage soldered to a board (which includes some recent ultrabooks), so if you're unsure, check on 0800 689 0668. Every completed recovery comes back on an encrypted drive, tracked.
Most customers get a quote first, by phone or with the free online diagnostic, and then post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive (from a server, every disk, each labelled with its bay), as we don't offer a drive-removal service. We don't recover storage soldered to a motherboard (for example T2 and Apple Silicon Macs and some thin laptops), only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Oxford Data Recovery and we'll ring you as soon as we've diagnosed your media.
Still not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.