Highworth sits at the top of a hill overlooking the Vale. It has a higher percentage of residents working from home than many other towns of a similar size. Drives, cards and laptops from Highworth residents reach our bench by next-day tracked post.
We provide a free diagnostic to every Highworth customer. We give each job a fixed quote before starting any work, and in most cases you only pay if we recover your data.
A lot of working life happens in a very small space atop Highworth's hill, with consultants and tradespeople across SN6 running businesses from spare rooms, retirees trying to look after decades' worth of family photos, and families whose one external drive quietly became the only copy of everything. When that drive starts clicking, the laptop dies or a memory card from a walking holiday won't read, the closest help is a post office counter. That is exactly how the service was designed to work.
Parcels from Highworth can go to our Oxford lab as soon as you have had a quote by phone or with the free online diagnostic. Once that is done, they are delivered to Oxford Data Recovery, John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford OX4 4GP the following working day. For those preferring to hand over their device personally, it is under an hour up the A420, and you are welcome to call in at reception, Monday to Friday, 9am to 5:30pm, no appointment needed. Our free diagnostic is finished within 2 working days of the device arriving, and the follow-up phone call gives you the fault, the prospects and one fixed price.
The terms of business don't bend. On logical data recovery, in most cases you only pay if we recover your data. If a drive needs the head-swap bench after damage, 50% of the quote is paid upfront, with the balance only if we recover your data. The forensic band is paid upfront in full once you accept the fixed quote. We cannot take mobile phones or tablets, or anything that has been soldered onto a motherboard. All recovered data is sent back to you on a new encrypted drive, tracked all the way, and first questions are answered free on 0800 689 0668.
Most customers get a quote first, by phone or with the free online diagnostic, and then post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive (from a server, every disk, each labelled with its bay), as we don't offer a drive-removal service. We don't recover storage soldered to a motherboard (for example T2 and Apple Silicon Macs and some thin laptops), only drives that can be removed and sent to us. If you're not sure which kind you have, ring us first.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Oxford Data Recovery and we'll ring you as soon as we've diagnosed your media.
Still not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.