Antique dealers on the High Street, home offices off The Green, cameras carried through Savernake — when Marlborough storage fails, it travels in a tracked parcel, not a car.
Free diagnostic for every Marlborough customer. Fixed quote before any work — no fix, no fee.
Marlborough's economy runs on independents — galleries, dealers, consultancies and shops trading from one of the widest high streets in the country — plus a broad ring of SN8 villages working from home. What that sends us is characterful: point-of-sale and back-office machines that stopped booting, laptops holding a small firm's entire accounts, external drives holding the family's photographs, and memory cards filled in Savernake Forest or at college events that suddenly demanded formatting.
Having no counter in town is the point, not a drawback: your device goes straight to an engineer instead of a middleman. Wrap it, post it tracked from the High Street post office, and it arrives the next working day at our Oxford location — Oxford Data Recovery, John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford OX4 4GP. Prefer handing it over? Reception there accepts devices in person, Monday to Friday 9am–5:30pm, and couriers collect from any SN8 address.
Inside 2 working days of arrival you'll have the diagnosis and a fixed written quote — free, whichever way you then decide. Logical work runs no fix, no fee; damaged drives that need the clean room take 50% upfront; forensic-band jobs (CCTV footage, ransomware, BitLocker) are settled upfront in full. We don't take phones or tablets, and nothing soldered to a board — ring 0800 689 0668 first if yours might be.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Oxford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.