Faringdon sits halfway along the A420 between Swindon and Oxford — which puts this market town closer to our receiving lab than any other we serve.
Free diagnostic for every Faringdon customer. Fixed quote before any work — no fix, no fee.
Geography deals Faringdon a good hand: the A420 that runs past the town leads, for our purposes, straight to the science park where devices are received, so SN7's parcels and couriers make the shortest trip on this whole site. The jobs themselves are classic market-town-and-vale: home-office laptops and backup drives from the town and Great Coxwell, farm and estate office machines from the surrounding Vale, club and society archives, and cameras that have been up the Folly Tower more than once.
Short trip or not, the method is identical: tracked post or courier to Oxford Data Recovery, John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford OX4 4GP — around half an hour down the A420 by car, with reception open for hand-ins Monday to Friday 9am–5:30pm. Posted parcels land the following working day; diagnosis completes inside 2 working days of that, and the quote which follows is fixed in writing.
Whatever arrives from Faringdon — a single USB stick or a small firm's NAS — the terms read the same: no fix, no fee on logical faults; 50% upfront where damage demands the clean room; forensic-class work paid upfront in full; no phones, no tablets, no soldered storage. Questions before posting go to 0800 689 0668, answered by engineers rather than a call centre.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Oxford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.